Shipping and Delivery Policy for ZLAY

Shipping and Delivery Policy

Last updated: May 29, 2023

Thank you for shopping at .

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on shipping and delivery.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Cookies Policy) refers to ZLAY LTD, 8825 53 AVE ELMHURST, NEW YORK, NY 11373, United States.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ZLAY, accessible from https://zlay.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Free Shipping List

Country Of SaleHandling Time/ Processing TimeEstimated delivery time/transit timeShipping Cost
Australia  1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
Canada1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
Hong Kong1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
Malaysia 1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
New Zealand1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
Singapore1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
United Kingdom1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free
United States1 – 3 Business days (Monday to Friday)5-10 Business Days (Monday to Friday)Free

Express Shipping List

Country Of SaleHandling Time/ Processing TimeEstimated delivery time/transit timeShipping Cost
Australia  1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
Canada1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
Hong Kong1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
Malaysia1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
New Zealand1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
Singapore1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
United Kingdom1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent
United States1 – 3 Business days (Monday to Friday)3-5 Business Days (Monday to Friday)$30.00 USD or the Alternative Currency Equivalent

Your Order Cancellation Rights

You can cancel or edit your shipment until our warehouse begins to prepare your shipment. Unfortunately, after our warehouse begins preparing your shipment your order can no longer be edited.

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Notes:

  • Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
  • After the order has been paid, the warehouse needs 1-3 business days to process your order. You will receive a notification once your order has been shipped.
  • In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
  • If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics related issues, you must contact customer service within 90 days of the order date.
  • Express Shipping orders will be shipped by USPS, DHL, or FedEx and International Orders will be shipped by your domestic couriers depending on your country and region.
  • Some of our products are shipped locally within the US, and some of them are from our international warehouses in Hong Kong via secured shipping and handling.
  • We ship internationally to all major countries and all orders are entitled for free shipping without any minimum purchase.
  • We will send you the tracking number of your orders to the e-mail provided once your order is dispatched. If you’re not able to track with the tracking number provided, please do not hesitate to contact us at hi@zlay.com and we will get back to you as soon as possible.
  • Please note that the tracking information will only be displayed after it’s synced and updated successfully to the system. Please give it some time and track again later. If you are still not able to track it after some time, please contact us at hi@zlay.com and we will get back to you as soon as we can.

Contact Us

If you have any questions about this Disclaimer, You can contact Us: